Common questions about legal matters and data
Your account data is retained for a statutory period after closure for compliance and dispute resolution. After that retention window, we delete or anonymise your personal information. You can request earlier deletion where local law permits by contacting our support team with your account email.
Withdrawals are verified by matching your account details against the original payment method you used to deposit. If you used DANA to deposit, your withdrawal returns to that DANA account. This process protects both you and us against fraud. Most verifications complete in seconds; payouts depend on your payment rail.
Yes. Log in to your account and go to Settings > Account Details to update your email, phone number or address. For changes to identity information, contact support with proof of the new details. We'll verify and update your profile within one business day.
We accept DANA, OVO, GoPay, QRIS and bank transfers. All deposits are instant; your wallet updates in seconds. Withdrawals are processed back to your original payment method. No additional fees are charged by us for deposits or standard withdrawals.
Withdrawal requests are verified against your account and payment method, typically within 1–2 hours. Processing time after that depends on your payment rail: DANA, OVO and GoPay usually complete within 1–3 business days. QRIS and bank transfers may take longer depending on your bank.
Contact our support team via live chat, email or the in-account help center. Provide your account email, the transaction date and a description of the issue. We investigate and respond within 24–48 hours. Unresolved disputes can be escalated through local dispute resolution channels.
Both documents are linked in the footer of this site and available in your account under Settings > Legal Documents. You can also request a copy via email. We recommend reviewing them before you deposit, as continued play constitutes acceptance.
